• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

    Already a Cox Residential customer?

    Looking for Business service? Go to Cox Business

Site section icon

Learn Center

Internet

Laptop with wifi symbol in center icon in white

LEARN ABOUT COX SECURITY SUITE PLUS

Get free online protection with your internet plan

Meet your internet security system

Get to know Cox Security Suite Plus with this quick video

Stay safe from a variety of cyberthreats

Prevent identity theft

Use spyware protection, the Digital Data Shredder and our Vulnerability Scanner to keep your identity safe.

Shop safely

Protect your financial information while making purchases online.

Stay virus-free

Keep malware, viruses and trojan horses at bay by running security scans and using your firewall.

Features of Cox Security Suite Plus

Steer clear of everything from viruses to spam email, data loss and robocalls with cutting-edge security software.

 

 

Feature
 Windows 7+
 Max OS X
 Android OS
 Apple iOS
Virus and Spyware Protection Green Check Mark Green Check Mark Green Check Mark
Vulnerability Scanner Green Check Mark
Firewall Green Check Mark Green Check Mark
Spam Protection Green Check Mark
Digital Data Shredder Green Check Mark
WebAdvisor Green Check Mark Green Check Mark
Remote Locate, Lock and Wipe Device Green Check Mark Green Check Mark
CaptureCam Green Check Mark Green Check Mark
Backup and Restore Contacts Green Check Mark Green Check Mark
Battery Optimizer Green Check Mark
Call and SMS Blocking Green Check Mark

 

 

System Requirements

In order to Cox Security Suite Plus, your devices must meet these hardware and software requirements:

 

 


 Need internet access
 Operating system
 Free storage (MB)
 Processor (GHz)
 RAM (GB)
Internet Access
 Yes
 Windows 7-10
 500
 1
 2
Android devices Yes Android 4.1+ 500 1
 2
Mac Yes Mac OSX 10.12+ 125 —
 —
Apple devices Yes iOS 10+ 125 —
 —

 

 

INSTALLING COX SECURITY SUITE PLUS

Get started in a few easy steps

Your Cox Security Suite Plus is compatible with Windows, Mac OS and smartphones/tablets. Here’s how you can get set up:

  1. Click here to start your download. A separate window will open so that you can refer back to these instructions at any time.

  2. Sign in with your Cox User ID and Password. For more info, see Understanding Digital Identities and Account Types.  
Note: when installing Cox Security Suite Plus for the first time, an activation page will pop up before sending you to your McAfee My Account page.

  3. From your McAfee My Account page, select PC from the drop-down menu, then click Download.

  4. Click Agree and Download to confirm that you have read and accepted the Intel Security (McAfee) License Agreement.

  5. Click Download and then click Save File.
Note: if you’re using a non-Microsoft browser, write down the serial number that you see to use when prompted during the installation process.
Note: if the serial number isn’t used within two hours, you’ll need to restart this process.

  6. On the Installer File pop-up window that appears, click Open.

  7. Select either Complete Install or Custom Install, then click Next.
Note: use Custom Install if there are features you don’t want to install.
Note: a pop-up may appear asking you to allow changes. Click Yes to allow them.

  8. The download process will begin. Once complete, your computer will be protected.
  1. Click here to start your download. A separate window will open so that you can refer back to these instructions at any time.

  2. Sign in with your Cox User ID and Password. For more info, see Understanding Digital Identities and Account Types.  
Note: when installing Cox Security Suite Plus for the first time, an activation page will pop up before sending you to your McAfee My Account page.

  3. From your McAfee My Account page, select Mac from the drop-down menu, then click Download.

  4. Click Agree and Download to confirm that you have read and accepted the Intel Security (McAfee) License Agreement.

  5. Click Download and then click Save File.
Note: make sure to write down the serial number to use when prompted during the installation process.


  6. Do the following:

    a. Click Download.
 Result: The McAfeeMacInstaller pops-up.

    b. Click Open on the McAfeeMacInstaller.

    c. Enter your Mac administrator Username and Password.

    d. Enter the serial number from step 5.
    
e. Click Next.
 Result: software installation begins.

  7. Once the download is complete, click Finish.
Result: a confirmation pop-up displays to install WebAdvisor.

  8. Select an option to complete installation.

    a. Click Install.
 Result: WebAdvisor is downloaded and installation is complete.

    b. Click Don’t Install.
 Result: installation is complete.
  1. We recommend that you begin this process on a computer. Click here to start your download. A separate window will open so that you can refer back to these instructions at any time.

  2. Sign in with your Cox User ID and Password. For more info, see Understanding Digital Identities and Account Types.  
Note: when installing Cox Security Suite Plus for the first time, an activation page will pop up before sending you to your McAfee My Account page.

  3. From your McAfee My Account page, select Mobile from the drop-down menu, then click Download.

  4. Choose one of these options to get a download link and instructions for installation.

    a. On the Email tab, enter your email address and click Email me.

    b. On the Mobile tab, enter your mobile phone number and click Text me.
Next, click OK on the confirmation window that pops up.

  5. On your device, open the email or SMS message that you receive, then complete the following:
    
a. Select your device type and make sure the box next to the License Agreement is checked.
 Result: the McAfee Mobile Security app displays in the Apple App store or Google Play store.
Click Install.

  6. Open the app and create a six-digit PIN
Important: This PIN is required to unlock or remove the app from the device.

MANAGING COX SECURITY SUITE PLUS

Make changes to your protected devices

The McAfee My Account portal makes it easy to manage your Cox Security Suite Plus subscription.

Circle icon in blue green gradient with number 1 in center

Go to the McAfee My Account portal at www.cox.com/securitysuite

Circle icon in blue green gradient with number 2 in center

Log in to see all devices that have Cox Security Suite Plus and their protection status

Circle icon in blue green gradient with number 3 in center

From the portal, you can do these things:

  • Add and remove devices
  • Reinstall software
  • Manage mobility security settings when your device is lost or stolen
  • Deactivate licenses for any connected device

Deactivating or uninstalling Cox Security Suite Plus

Because Cox Security Suite Plus can only be activated on five devices at once, you may need to deactivate and uninstall it from your other devices. Here’s how you can do it.
 

Deactivating Cox Security Suite Plus
 

Uninstalling Cox Security Suite Plus

Need support?

Visit the McAfee support site for 24/7 help from an online assistant and answers to FAQs. If you still have questions, contact us for more assistance.

Related internet topics

Cybersecurity

Looking for more?

lightening blue green gradient inside white circle

Maximize your speeds

Get the most from your internet with these helpful pointers.

Read guide

Wifi in blue green gradient inside white circle

Wifi Hotspots

See how to connect to over 4M wifi hotspots nationwide with your internet plan—all for free.

Find hotspots

Wifi on laptop icon in blue green gradient inside white circle

Internet plans

Browse all our options to find the right speed for your lifestyle.

Shop internet

*Cox cannot guarantee the intended results from the McAfee® services or that the McAfee® software will be error-free, free from interruptions or other failures. The McAfee® services and features are subject to change. McAfee® is a registered trademark of McAfee®, Inc.

Internet service details. All services and plans subject to Cox Residential Customer Term Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply. 

All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. For data usage in excess of plan, 50 GB blocks of data will be automatically added for $10 each (max overage charge of $100 per month; $30 per month for ConnectAssist). Unused data does not roll over. See Speeds and Data Plans Information for more details on internet service and data plans. See cox.com/datausage for more details on data usage.

Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, packages, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.  

© 1998 - 2024 Cox Communications, Inc.