Learn about wifi pods

When you open the app, you’ll see easy-to-follow instructions on how to activate your pods. If the app isn’t working, you may need to update your operating system.
 

Heads up: Make sure your pods are plugged into active outlets. Don’t connect your pods directly to your Panoramic Wifi Gateway using the Ethernet port on the bottom of the pod. The pods connect wirelessly to the Gateway and won’t activate if one is connected directly.

Not at this time, but take it from us, they’re easy to install.

No. Panoramic Wifi features, including pods, are only available on a rented Panoramic Wifi Gateway that isn’t in Bridge Mode.

No, they can’t. To get wifi outside, place one of your pods inside, closest to the area outside where you want wifi.

To activate and use your pods, make sure your Panoramic Wifi Gateway isn’t in Bridge Mode and you’ve enabled these settings:

• A password to join your wifi network (your wifi Security Mode setting needs to be password protected, not Open).
• One wifi network name and password. (you can’t have a separate wifi network name and password for your 2.4 and 5 GHz networks.)
• An enabled and broadcasting wifi network (your wifi network can’t be disabled through the Gateway's Admin Tool (10.0.0.1)).
  If any of these settings aren’t enabled when you activate your pods, you may be asked to change them.

Once you've activated your pods, advanced settings like Wifi Mode, Channel and Channel Width will be managed automatically to provide the best coverage.

No. Simply plug in the pods you want to use, and when activating your pods on the Panoramic Wifi app, select All Pods Ready to Go. On the following screen, select Not Using All Pods.

After activation, the unused pods will show as Offline.

From the Panoramic Wifi app or wifi.cox.com, go to Network, select the pod you want to name or rename, then select Edit next to the name of the pod.

No. Once devices join your home wifi network, they’ll automatically connect to the best wifi access point, whether that’s your Gateway or pods. You can easily see what devices are connected to your Gateway or pods on the Panoramic Wifi app. Just scroll to Network and choose Gateway or a pod.

Pods only work if you have one wifi network name and password. Your network still has both the 2.4 GHz and 5 GHz bands, but now your Gateway will choose the best connection for your devices at any given time. Remember, you may need to reconnect devices to your wifi name and password if they were previously connected to a name designated for a single radio band.

Check your pods’ status in the Network section of your Panoramic Wifi app or online at wifi.cox.com. Pods that have a green status are online and working. Pods that are marked as offline will have some troubleshooting steps you can follow.

No, you shouldn’t have to reactivate your pods. Your pods should automatically reconnect to your new Gateway once it’s activated and online. Make sure you keep your same settings if you’re asked during the activation process.

After activating your Panoramic Wifi Gateway at your new address, you may need to reactivate your pods. If your pods don’t show up in the Panoramic Wifi app after your Gateway’s been activated, you’ll need to contact us and request that the pods be removed from your old account. An agent will then contact you within a few days when your pods can be reactivated at the new address using your Panoramic Wifi app.

You may have had a separate wifi network name and password for your 2.4 GHz and 5 GHz networks. For pods to work, each of your network names and passwords need to be the same, so all your devices can connect to the network providing the best wifi signal at any given time.

If your network names and passwords were different when you activated your pods, you should have been notified. The wifi network name and password previously used for the 2.4 GHz wifi network should now be the wifi network name and password used for all your devices, unless you changed it. Make sure all your devices are connected using the current wifi name and password for your home network.

If you're getting wifi coverage in areas of your home where there was once no or limited connection and none of the pods are showing as offline, then the pods are doing their job. If you're having issues with specific functions like streaming video, try one of these:

• Connect your device to your pod or Gateway with an Ethernet cable
• Move Pods closer to the Gateway or another pod
• Add more pods
• Disconnect the device from your wifi and then reconnect
  

In a wifi mesh network, the best connection for a device may not be the closest. Pods talk to each other and the Gateway to track the number of connected devices, their location and the type of wifi connection that each device needs. This makes sure your device gets the best signal.

From the Panoramic Wifi app, go to Network and select Edit next to the pod you want to remove, then select Remove Pod.

If a pod is offline, it will be marked in the Network section of the Panoramic Wifi app. To troubleshoot, choose the pod from the list, then select Help Me Fix It for tips on how to get the pod online or boost its connection.

Keep in mind that while troubleshooting, it make take up to two minutes for the pod to update in the Panoramic Wifi app or on wifi.cox.com.

Pods need to connect to the Gateway and, depending on where they are, they may “hop” through other pods to get there. The number of “hops” the pod needs to make to the Gateway will affect the speed.

There are a few other things that affect your speed, like your connection type (Ethernet vs. wifi), the number of devices you’re using, the age of the device, site traffic and other techy-sounding network factors.