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TV picture and audio support

Learn more and get answers to questions about Cox TV picture and audio fixes.

Troubleshooting Your Wireless 4K Contour Stream Player Troubleshooting Your Wireless 4K Contour Stream Player
Learn how to complete basic troubleshooting for your Wireless 4K Contour Stream Player.
Troubleshooting Low Audio on the Basic Box Troubleshooting Low Audio on the Basic Box
Learn how to resolve low audio issues with TVs that are connected to a Basic Box.
Running a Channel Scan on a Mini Box / DTA Running a Channel Scan on a Mini Box / DTA
Learn how to run a channel scan when the channel line up isn't displaying or channels are missing.
Managing Video Settings for a Basic Box or DTA Managing Video Settings for a Basic Box or DTA
Learn how to adjust the video settings of a basic box or DTA.
Managing Audio Settings for a Basic Box or DTA Managing Audio Settings for a Basic Box or DTA
Learn how to adjust the audio settings of a basic box or DTA.
Helpful Tips for Audio Problems Helpful Tips for Audio Problems
Find instructions on how to resolve common audio related problems.
Contour TV Accessibility Settings Contour TV Accessibility Settings
Use the following steps to work with Closed Captioning, video description, and Voice Guidance settings on the Contour TV box.
Changing Closed Caption Settings Changing Closed Caption Settings
Learn how to adjust closed caption settings in a receiver.
Troubleshooting Service Issues Using SmartHelp Troubleshooting Service Issues Using SmartHelp
Learn how to use SmartHelp to detect and troubleshoot service issues through Cox.com or the Cox App.
Resetting Your Cable Receiver Resetting Your Cable Receiver
Use the reset tool to solve issues related to No Picture and other cable TV problems.

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