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Support

Internet equipment support

Learn more and get answers to questions about your Cox Internet Equipment.

Easy Connect Kits and User Guides Easy Connect Kits and User Guides
Use the following resources for self install help with installing Cox TV, Cox Voice, Cox Internet, and Homelife devices.
Returning Your Cox Equipment Returning Your Cox Equipment
Learn about the options and process for returning Cox equipment.
Dedicated Second Internet Line Dedicated Second Internet Line
View an overview for a dedicated second internet line.
Connecting a Router to an ONT Connecting a Router to an ONT
Learn how to install your third-party WiFi router to the Optical Network Terminal (ONT).
ARRIS / Surfboard G20 ARRIS / Surfboard G20
Learn about the available ports and an explanation of the status lights on the ARRIS / Surfboard G20 WiFi cable modem.
ARRIS / Surfboard G18 ARRIS / Surfboard G18
Learn about the available ports and an explanation of the status lights on the ARRIS / Surfboard G18 WiFi cable modem.
Cox Certified Cable Modems Cox Certified Cable Modems
View information on modems and gateways approved for use with Cox Internet service.
Arris S34 Arris S34
Learn about the available ports and an explanation of the status lights on the Arris S34 DOCSIS 3.1 cable modem.
Arris TM9202 Arris TM9202
Learn about the available ports and an explanation of the status lights on the Arris TM9202 DOCSIS 3.1 cable modem.
ARRIS / Motorola SBG900 ARRIS / Motorola SBG900
View details of the available ports and an explanation of the status lights on an ARRIS / Motorola Surfboard SBG900 WiFi modem.

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