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SMARTHELP + THE COX APP
Get automated 24/7 support
Open up the Cox app to access SmartHelp for cable and internet support without calls or wait times. Our easy troubleshooting and step-by-step guidance usually help customers solve their issue. But if you can’t find the answer you’re looking for, you’ll get connected to an agent for further assistance.
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or open the Cox App today.
What to do if there’s a network outage
When there’s an outage, we’re already working hard to restore your service. Don’t worry about contacting us to let us know about the issue.
While you wait, there are a few things you can try:
Do not reset or reboot your equipment—this may cause additional problems.
Sign up to receive a text notification once the outage is resolved. Simply submit your mobile number in the My Account outage alert or the Cox app.
If you have Cox Homelife Security, your security system will still function on a cellular backup until internet connection is restored.
Need to stay connected? Enjoy free access to 4M Cox Hotspots nationwide if you have Cox Internet Preferred or higher.
Want to stream a show while you wait? Watch TV live and On Demand with the Contour app—free with a Cox TV subscription.
What to do if there’s not a network outage
If you don’t see an outage alert in My Account or the Cox app, your service disruption may not be caused by a network outage. In that case, you can turn to SmartHelp for more automated troubleshooting assistance or try these potential solutions.
Double check that your monthly bill payments are up to date—late payments could cause a service interruption
Check your devices for connectivity. Then try rebooting your personal device followed by your gateway.
Secure the cables and cords connected between your equipment, devices and walls, and test that outlets are working and a fuse hasn’t blown.
Make sure your gateway is located properly. Ideally it should be in a central location, at a height of 3 feet or above.
If your TV or phone isn’t working, make sure your TV is on the right input and your cordless phone batteries are charged.
Outage FAQs
Is there a Cox Internet outage?
To find out if your Cox internet is down, you can check for any outage alerts by accessing SmartHelp through My Account or by opening the Cox app. You’ll see any outage alerts at the top of your screen.
Is there a Cox outage in my area?
To see if there’s a Cox outage near you, you can check for any outage alerts by accessing SmartHelp through My Account or by opening the Cox app. You’ll see any outage alerts at the top of your screen.
How do I report a Cox outage?
Cox is aware of most outages, and on top of the situation. Before reporting a Cox outage, check to see if there is an outage in your area by logging in to My Account or opening the Cox app and checking the alert messages at the top of the screen. If you still have questions, please contact us.
Is there a Cox TV or Cox cable outage?
To find out if you're experiencing an outage with your Cox cable service, please visit My Account.
Is there a Cox outage map I can view?
Not currently, but you can check if an outage in your area is affecting you by logging in to My Account or opening the Cox app.
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