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Phone equipment support articles

Learn more and get answers to questions about Cox Phone Equipment.

Returning Your Cox Equipment Returning Your Cox Equipment
Learn about the options and process for returning Cox equipment.
Using Selective Call Features for Cox Voice Using Selective Call Features for Cox Voice
Learn how to set up your Selective Call features for Cox Voice.
Using Caller ID Per Line Blocking Using Caller ID Per Line Blocking
Block your name and number from being displayed to others every time you call.
Using Busy Line Redial Using Busy Line Redial
The *66 and *86 features of your home phone allows you to manage a busy line. Follow these steps to activate or cancel a busy line redial.
Turning Off Voice Mail Turning Off Voice Mail
View the steps to turn off the Voice Mail feature of Cox Voice services using Voice Tools on Cox.com.
Troubleshooting Voice Mail Troubleshooting Voice Mail
View home phone Voice Mail issues and scenarios and how to troubleshoot them.
Troubleshooting Calling Features and Hardware Troubleshooting Calling Features and Hardware
View instructions for addressing issues with phone calling features and hardware.
Toll Restriction Features Toll Restriction Features
Toll restriction blocks long distance calls from being made from your home phone.
Telephone Relay Service Telephone Relay Service
Learn about Telephone Relay Service, also known as TRS or relay service.
Spanish Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem Spanish Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem
Learn how to install the battery backup for your DOCSIS 3.1 Panoramic Wifi modem, the Technicolor CGM4141, and the Arris TM3402, in Spanish.
Setting Up Voice Mail Greetings Setting Up Voice Mail Greetings
Learn to create a greeting for your voice mailbox.
Readable Voice Mail Service Requirements Readable Voice Mail Service Requirements
View details and requirements about Readable Voice Mail as well as see the legal disclaimer for this service.
Northern Virginia Local and Extended Calling Areas Northern Virginia Local and Extended Calling Areas
Learn more about the local calling areas for customers in Virginia.
Installing a Telephone Modem Battery Installing a Telephone Modem Battery
Learn to install the lithium-ion battery in the Internet and Telephone modem.
Getting a Call When Voice Mail Arrives Getting a Call When Voice Mail Arrives
Learn to use the Notification Menu (44) to have your home phone call you whenever someone leaves a voice mail.
Enhanced 911 and 911 Services Enhanced 911 and 911 Services
Learn more about 911 services.
Email Me When a Voice Mail Arrives Email Me When a Voice Mail Arrives
Want to know when a voice mail arrives on your home phone when you are away? Complete these steps to get an email with the voice message attached.
Converting a Voice Message in MP3 or Wave Format Converting a Voice Message in MP3 or Wave Format
Learn to convert voice messages to MP3 or Wave format.
Checking Your Voice Mail Checking Your Voice Mail
Learn to access voice mail whether you are at home or away.
Cox Complete Care Cox Complete Care
Learn about the suite of technical support offerings Cox Complete Care provides.
Voice Mail Feature Specifications Voice Mail Feature Specifications
View information on voice mail specifications, such as message length and storage limits.
Setting Up a Group Mailbox for Voice Mail Setting Up a Group Mailbox for Voice Mail
Learn how to set up a group mailbox in voice mail.
Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem Installing a Battery Backup for a Panoramic Wifi Gateway or DOCSIS 3.1 Internet and Telephone Modem
Learn how to install the battery backup for your Panoramic Wifi Gateway, the Technicolor CGM4141, as well as the Arris TM3402.
About Directory Listings and Cox Online Directory About Directory Listings and Cox Online Directory
Learn how to use the ad-free Green Listings Environmentally Friendly Directory to find Cox customer residential and business listings.
Troubleshooting Service Issues Using SmartHelp Troubleshooting Service Issues Using SmartHelp
Learn how to use SmartHelp to detect and troubleshoot service issues through Cox.com or the Cox App.

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