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Support

Policies and guidelines support articles

Learn more and get answers to questions about  your Cox policies and guidelines.

Disconnect or Cancel Service Disconnect or Cancel Service
View details about disconnecting or canceling service including what happens with your bill, how to return your equipment, backing up Cox Email conten... read more
Cox Mobile Eligibility Cox Mobile Eligibility
Learn about the eligibility of Cox Mobile.
Save and Find Your Cart Online Save and Find Your Cart Online
Learn how to use the save and find cart options when ordering Cox services online.
Managing a Service Appointment on Cox.com Managing a Service Appointment on Cox.com
Learn how to view, cancel, or reschedule your service appointment using My Account on Cox.com.
Conserving Energy With Your Digital Box Conserving Energy With Your Digital Box
Learn how Cox is actively working to improve the energy efficiency of our video receivers.
Cox Complete Care Cox Complete Care
Learn about the suite of technical support offerings Cox Complete Care provides.

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Billing & account support videos

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