Residential Phone Regulatory Information

For direct dial (or 1+) calls, Cox offers easy to understand Domestic Long Distance Plans. All calls are billed in whole minute increments. (Includes all 50 states and the District of Columbia, Puerto Rico, Guam, CNMI, American Samoa and the U.S. Virgin Islands).

Domestic state-to-state Long Distance AND in-state Long Distance prices are 0.18¢ per minute without any monthly fees or time of day/length of call restrictions. The basic rate option includes all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa and CNMI.

Where facilities exist and operating conditions permit, the Cox Nationwide 1,000 Minute Calling Package offers Residential Customers in Company's service area a 1,000 minute pack of intrastate and interstate direct-dialed toll minutes subject to the eligibility conditions. Residential Customers in Company's service area who subscribe to:

• One flat-rated Residential Access Line
• Solutions Package
• Selection of Cox Long Distance for intra- and inter-LATA toll services and
• Voice Mail
  

The applicable monthly recurring charge for the Cox Nationwide 1,000 Minute Call Package will be billed in advance in accordance with this tariff as applicable to the payment of recurring charges for local exchange service. A Customer will automatically be enrolled in the Cox Simply Five Call Plan for any minutes in excess of the 1,000 minute threshold. Minutes under Simply Five will be billed at 5 cents per minute and partial minutes will be rounded up to the next whole minute. The toll calls under this plan are direct-dialed from the customer's designated line to any destination within the 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, CNMI, and American Samoa. The intraLATA and interLATA toll minutes included in this plan (1) shall apply exclusively to direct-dialed calls, (2) have no cash value for refund purposes, (3) are not transferable or assignable, and (4) shall not apply to operator-assisted, collect calls, calls billed to a third party or credit cards, calls to directory assistance, or calls made through per-use feature activation. For further details on rates and charges, contact us.

Where facilities exist and operating conditions permit, Cox unlimited long distance will be offered to Residential Customers with various phone plans. Cox unlimited long distance includes unlimited Residential minutes of use of direct-dialed intrastate and interstate long distance service to all 50 states, the District of Columbia, Canada, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa and Commonwealth of Northern Mariana Islands. In select markets with applicable available plans, unlimited long distance may also include international terminations to Mexico, China, Hong Kong, India, Norway, the European Union (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom). An eligibility condition of unlimited long distance requires that the Customer select Cox long distance for both the Primary Interexchange Carrier (PIC) and IntraLATA Interexchange Carrier (LPIC) elections.

The Monthly Recurring Charge for a Customer's phone plan will be billed in advance, and will apply the first billing period after ordering the service. Cox unlimited long distance does not permit the Customer to place business calls. Cox unlimited long distance is for direct-dialed domestic (and applicable international) Residential voice usage only. If usage under unlimited long distance is not consistent with typical Residential Customer usage, at Cox's sole discretion, Cox may offer the Customer an alternative plan or suspend, restrict and/or cancel Customer's long distance service without prior notice. Calls that are not consistent with typical Residential voice usage include, but are not limited to: use for general business purposes, commercial facsimile, auto-dialing, resale, call centers, telemarketing, multi-party conference calling, multi-party "chat" lines, or engaging in activities that generate minutes that result in revenue-sharing by a Customer. Callers must dial 1+ area code + 7-digit telephone number for the call to be included in unlimited long distance for calls to numbers within the North American Numbering Plan (all 50 states, the District of Columbia, Canada, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa and Commonwealth of Northern Mariana Islands). For any applicable international calls, callers must dial 011+ country code+ terminating number for the call to be included in unlimited long distance. Customers must subscribe to Cox long distance and to Cox local exchange service. Unlimited long distance is generally available to Residential Customers on a per-line basis up to a maximum of four telephone lines. Unlimited long distance is reserved for direct-dialed long distance calls and does not include calls to 900 numbers, directory assistance, per-use feature calling, calling card, operator services, international calling (unless included in the plan) and toll free calling services; such calls are subject to additional charges. Taxes, fees and other charges, including the Universal Service Fund, apply. For further details on rates and charges, contact us.

This optional calling plan will provide Cox Residential Customers a competitively price alternative choice to Cox standard long distance plan. The optional calling plan will be available to new and existing customers who choose Cox Long Distance for both PIC and LPIC. The plan includes all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa and CNMI. The plan is a flat $0.05 per minute all day, every day on direct dialed interstate calls with a monthly recurring charge (MRC) of $4.95.

The following per-call service charges apply in addition to the per minute usage rates when applicable, except as noted*.

• Third Number Billing – $4.00
• Georgia – Third Number Billing $3.75
• Idaho and Iowa – Third Number Billing $3.00
• Louisiana – Third Number Billing $1.83; Sent Paid $1.83; Person-Person $3.13
• Sent Paid – $3.00
• Person-Person – $5.00

• Interstate rate (all Cox locations) – $0.35
• Local, Intralata and Interlata/Intrastate rate for AR, CA, CT, FL, IA, ID, KS, NE, NV, OH, OK, RI and VA – $0.35
• Local, Intralata and Interlata/Intrastate rate for AZ, GA and LA – $0.25

Both Local (411) and Domestic Long Distance Directory Assistance (i.e., via NPA-555-1212) are available to Customers of Cox. The Directory Assistance charge applies to each call to the Directory Assistance Operator. Up to two requests may be made on each call to Directory Assistance. The Directory Assistance charge applies to each call regardless of whether the Directory Assistance Operator is able to furnish the requested telephone number. Local Directory Assistance varies by state.

Each Directory Assistance call will cost $2.49.

All taxes, fees and surcharges do not apply to all customers. For a list of definitions, please visit Billing & Account Support.