Your Privacy Rights As A Cox Business Customer And Related Information

Personally Identifiable Information
We may share Subscription Services Personally Identifiable Information to operate and improve our Subscription Services, and related business purposes as permitted or required by applicable law or legal process, including, for example, for the following activities: sales, installation, training, operations, administration, advertising, marketing, support, development of new products and services, data analytics, network management, fraud prevention, identity verification, maintenance, customer care, communications with you, billing, and collection.


Telephone Services
We do not share the telephone usage information we collect, such as records of calls made and received and their duration, unless required by law or legal process.

Our telephone customers can designate their listings as non-published for print or electronic directories or for directory assistance services. We do not publish these directories and are not responsible for their content or accuracy. Because of the complexity of this process and the involvement of others, errors sometimes occur. Our telephone services are subject to tariff or contractual terms that limit our liability in the event of listing errors.

For more information on telephone privacy, see the “Security” section and the "Customer Proprietary Network Information" section below.

Internet Services and Email
We may share network traffic data, including IP addresses, with trusted third parties who work to protect ISPs and the Internet from botnets and other threats.

We don’t share the contents of your online communications, including emails, unless required by law or legal process. We may retain and provide such communications to others if we are legally required or compelled to do so. For the email accounts that are provided by us, we scan incoming and outgoing email traffic electronically to identify and filter out likely spam and for security and fraud prevention purposes.

Special Exceptions
We reserve the right to disclose Personally Identifiable Information if we have a good faith belief it is necessary to: (1) comply with the law or legal process; (2) protect our network, rights, or property or those of others; (3) respond to fraud, abuse or unauthorized reception or access; (4) enforce our Policies posted on cox.com; or (5) act in an emergency to protect your safety or that of another person. See also the "Law Enforcement and Legal Requests" section below. We may also disclose Personally Identifiable Information as follows: with your consent, as explained at the time of collection, or as otherwise not prohibited by applicable law and not inconsistent with this Notice or any notice given by us at the time of collection. Further, we may disclose and/or transfer Personally Identifiable Information in connection with or during negotiations of any proposed or actual financing of our business, or merger, purchase, sale, joint venture, or any other type of acquisition or business combination of all or any portion of Cox assets, or transfer of all or a portion of Cox’s business to another company, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding ("Corporate Transactions").

We may also provide your Subscription Services Personally Identifiable Information to you or your authorized users or agents upon request, however, we take reasonable precautions to identify you, or persons you have authorized, when we are contacted about your Cox account before doing so.

Vendors
We use vendors in providing Subscription Services to you and may share Personally Identifiable Information with them for these purposes. For instance, we may use vendors to send you transactional, informational, marketing, or relationship messages related to your Subscription Services via email. We contractually require these vendors to maintain reasonable security of Personally Identifiable Information they process for us and to abide by applicable laws and regulations with respect to privacy and data protection.

Taking Proper Precautions
Maintaining the security of your personal computer is an important way to protect your privacy and to help us protect our network and customers. Following our policies posted on www.cox.com and maintaining your antivirus software, firewall, wireless network security, and your operating system can help prevent harm and potential theft of data. If you grant access to your account portal to employees, contractors or third parties you should keep access current and terminate access for any persons for whom access is no longer needed. You should regularly back up your computer to preserve your files, including messages you want to keep, and change your login password regularly. Always be sure you know with whom you are dealing before clicking on an Internet link or giving personal information. When communications enter the Internet, it is possible for outside parties to access them. Since we cannot control websites or services operated by third parties, you should review their terms of service and privacy policies before use. We may take protective action related to your Internet service or contact you to help with security issues we identify, such as malware infections. Unsecured Wi-Fi networks can allow unauthorized persons to use your Internet service for illegal activity which can be attributed to your account. We monitor our network and scan incoming and outgoing cox.com email messages to filter out likely spam, harmful messages, viruses, malware, spyware, and related threats that could harm your equipment, the network, or others.

Spam
We try to block incoming and outgoing spam using a variety of methods. You can help by preventing unauthorized access to your computer and email account. You can forward unwanted spam to spamreport@cox.net and phishing scams to phishingreport@cox.net to help update our filters. We will never ask you to send sensitive personal information to us by unsecured email.

Telephone Services
Telephone customers must provide a government-issued photo ID or other appropriate identification before we can discuss your information. If you, or anyone authorized by you, make certain changes to your telephone account, Cox will send you notice to confirm that you made these changes. If you suspect that someone may have made unauthorized changes to your account, contact Customer Care at the telephone number on your bill. If we discover any unauthorized access to your telephone account, we will send you notice, in keeping with applicable law.

Our Subscription Services are intended for use by a general audience and account holders must be of the age of majority or emancipated minors. We do not intend to or knowingly collect personal information (as the term is defined by the Children’s Online Privacy Protection Act ("COPPA")) from children under the age of 13. If you believe your child may have provided us with their personal information, you can contact Cox at privacy@cox.com and we will delete their personal information to the extent required by COPPA. We treat information concerning Subscription Services provided for family use as that of the account holder. You can find more information about protecting children's privacy by clicking on "Take Charge" on cox.com or visiting https://www.ftc.gov.

We consider the privacy of our subscribers to be very important, and we are committed to keeping nonpublic Personally Identifiable Information about our subscribers secure and confidential. Your privacy rights under federal law relating to our cable television services are summarized below:
 

1. In the course of providing cable television service, as stated above in the "Information We Collect and Use" section, we collect and maintain certain Personally Identifiable Information regarding our subscribers for legitimate business activities related to the marketing and providing of services over our cable system and for financial, accounting, fraud prevention, tax and franchise purposes. We may combine the Personally Identifiable Information that we collect about you as part of our regular business records with information about you obtained from third parties for the purpose of creating an enhanced customer database to help us identify other services we or our affiliates provide that might interest you. We also may collect viewing information for any reason, including determining which programs are most popular, how many people watch the show, and which cable features are used most often.
   
   
2. Except for your name and address, Personally Identifiable Information is confidential and therefore will not be disclosed to third parties unless it is necessary to render or conduct a legitimate business activity related to a cable service and other services provided to you, or to detect unauthorized reception of our services. We may be legally required to release your Personally Identifiable Information to the government or a third party due to a law, court order, subpoena, or other government order or legal process. We also may release your Personally Identifiable Information if we believe an emergency involving danger of death or serious physical injury or a credible threat to children or public safety requires disclosure. When allowed by law, we will notify you before releasing your Personally Identifiable Information to give you a chance, if you decide it is in your interest, to seek advice from an attorney. In some situations we are legally prohibited from providing you with any notification regarding the release of your personal information.
   
   
3. The types of persons to whom your Personally Identifiable Information may be disclosed in the course of our cable business include employees, agents, affiliates, sales representatives, accountants, attorneys, billing and collection agencies, program suppliers, and auditors. The frequency of such disclosure will vary depending on our business needs. For example, billing information on past due accounts will be disclosed when collection action is commenced and other information on an as-needed basis. We also may disclose your name and address for purposes permitted by law. Additionally, authorized representatives of the franchising authority and FCC personnel may review service complaint logs maintained by the system which reflect complaints made by the subscribers regarding the quality of cable television reception. We will not disclose the extent of your viewing or other use of a cable service or other service we provide, nor the nature of any transaction you make over the cable system in a manner that can identify you personally. We follow industry-standard practices to prevent unauthorized access to Personally Identifiable Information; however, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use or disclose Personally Identifiable Information.
   
   
4. The information set forth above may be maintained by us for such time as its retention is necessary for the purpose for which it was collected or to satisfy other business, legal or tax requirements and there are no pending requests for access to such information from you or pursuant to a legal proceeding. For example, former subscribers’ names, addresses, telephone numbers, billing and payment records and subscription information are maintained for a minimum of three (3) years. Any subscriber may inspect their own Personally Identifiable Information during regular business hours at our local office upon at least three (3) days prior written request. Subscribers will be provided a reasonable opportunity to correct any error in such information. You may also check the accuracy of, and advise on errors with, certain of your Subscription Services Personally Identifiable Information by accessing your My Account at www.cox.com.
   
   
5. Federal law permits you to bring a civil action in federal court, in addition to any other lawful remedy available to you, for violations of your subscriber privacy rights.