Speeds and Data Plans Information for Internet Service
Updated: November 22, 2021
Cox Internet service is offered in a variety of different packages of speeds and features designed to fit your needs. The following information describes the current Cox Internet data plans, pricing and fees, and additional network services information. This information will be updated from time to time as the services, features, price and data plans change. Packages vary by location and not all packages are available in all Cox areas. To view another location, change your selection in the top bar at the right.
Special Note: Internet packages vary by service area. See current package availability by checking service address on Pricing and Plans.
Gigablast Package
Feature
Maximum Limit
1. Maximum download speed
1 Gbps or 940 Mbps based on the ethernet capability of the in-home modem (FTTP devices currently use ethernet ports that limit the maximum speed)
2. Maximum upload speed
35 Mbps or 940 Mbps based on the network architecture serving your physical address; 10 Mbps in limited areas to support consistent service across customers during periods of sustained increased internet usage.
3. Monthly data plan 1
1.25 TB (1,280 GB) combined
download and upload
4. Data overage when not subscribing to additional data plans
$10 for each 50 GB block
(max overage charge of $100 per month)
5. Gigablast is not available in following cities in Arizona: Douglas, Wickenburg, and Sierra Vista.
Ultimate 500 Package
Feature
Maximum Limit
1. Maximum download speed
500 Mbps
2. Maximum upload speed
10 Mbps or 500 Mbps based on the network architecture serving your physical address
3. Monthly data plan 1
1.25 TB (1,280 GB) combined
download and upload
4. Data overage when not subscribing to additional data plans
$10 for each 50 GB block
(max overage charge of $100 per month)
Ultimate Classic 300 Package
Feature
Maximum Limit
1. Maximum download speed
300 Mbps
2. Maximum upload speed
30 Mbps
3. Monthly data plan 1
1.25 TB (1,280 GB) combined
download and upload
4. Data overage when not subscribing to additional data plans
$10 for each 50 GB block
(max overage charge of $100 per month)
Preferred 150 Package
Feature
Maximum Limit
1. Maximum download speed
150 Mbps
2. Maximum upload speed
10 Mbps
3. Monthly data plan 1
1.25 TB (1,280 GB) combined
download and upload
4. Data overage when not subscribing to additional data plans
$10 for each 50 GB block
(max overage charge of $100 per month)
Essential 50 Package
Feature
Maximum Limit
1. Maximum download speed
50 Mbps
2. Maximum upload speed
3 Mbps
3. Monthly data plan 1
1.25 TB (1,280 GB) combined
download and upload
4. Data overage when not subscribing to additional data plans
$10 for each 50 GB block
(max overage charge of $100 per month)
Starter 25 Package
Feature
Maximum Limit
1. Maximum download speed
25 Mbps
2. Maximum upload speed
3 Mbps
3. Monthly data plan 1
1.25 TB (1,280 GB) combined
download and upload
4. Data overage when not subscribing to additional data plans
$10 for each 50 GB block
(max overage charge of $100 per month)
Connect2Compete Package
Feature
Maximum Limit
1. Maximum download speed
50 Mbps
2. Maximum upload speed
3 Mbps
3. Monthly data plan 1
1.25 TB (1,280 GB) combined
download and upload
4. Data overage when not subscribing to additional data plans
$10 for each 50 GB block
(max overage charge of $100 per month)
ConnectAssist Package
Feature
Maximum Limit
1. Maximum download speed
50 Mbps
2. Maximum upload speed
3 Mbps
3. Monthly data plan 1
1.25 TB (1,280 GB) combined
download and upload
4. Data overage when not subscribing to additional data plans
$10 for each 50 GB block
(max overage charge of $30 per month)
Modems
For more information on modems, please visit Choosing the Right Cable Modem.
Understanding speeds and data plans
Speeds: Downstream and upstream speeds as well as factors such as your in-home WiFi network and number of simultaneous users, can impact your Internet experience.
Data Plans: A Data Plan is the amount of data included within your monthly Internet package, measured in Gigabytes and Terabytes, as indicated in the footnotes below. Data Usage is the amount of data, or bandwidth, used from all of your online activities. The following Cox services or video content do not count toward your data usage.
Playing video content identified as Internet or TV GO does count toward your data usage. The following icons display by each applicable program title.
Cox will attempt to notify you by email and SMS (depending on your notifications preferences) when you pass different usage thresholds starting at 50%, depending on where you are in the cycle of your Data Plan. If you use more data than is included in your plan, we will automatically add additional data for $10 per 50 Gigabyte (GB) block for that usage period and a charge of $10 will be reflected on your bill. Each time you need another 50 GB block, it will be automatically applied to your account and $10 will be added to your bill until you reach your $100 limit on data overage charges ($30 limit for ConnectAssist customers) or until your next usage cycle begins. Cox will credit you for the overage charges on your bill the first time you use more data than your data plan. You can always check your Data Usage by going to the Data Usage Meter located in Internet Tools. Please verify that we have the email address to which you prefer to receive email notification. Please visit my account profile and setting to update the email address in your profile.
All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies.
For more information on Data Usage, please see our Data Usage learning site.
Click here for more information on StraightUp Internet Terms & Conditions.
*Email
Feature
Maximum Limit
1. Size of mailbox
2 gigabytes per mailbox, Ultimate Package has 10 gigabytes per mailbox and Gigablast has 15 gigabytes
2. Maximum message size 2
25 megabytes
3. Dormant Mailbox Deleted 3
120 days of email account inactivity on primary and secondary mailboxes
4. Trash Folder Contents Deleted 4
Trash and Deleted Items folder contents will be deleted 30 days after being moved to these folders
5. Unread Message Retention in Inbox 5
Sixty (60) days
6. Unread Message Retention in Spam Folder 6
Thirty (30) days
7. Email Account Message Sending Limits 7
To combat spam, Cox places various limits on email, including limiting the maximum number of recipients per message and maximum number of messages per server connection.
8. Account Termination
Upon disconnection of your Cox High Speed Internet Service, Cox will delete your email address, mailbox, all email messages, and the associated content from each Cox email address associated with your account within 90 days of disconnection.
Footnotes
Playing video content identified as Internet or TV GO does count toward your data usage. The following icons display by each applicable program title.
*Applies only to existing Cox email accounts. As of August 15, 2019, we will no longer offer Cox Internet customers the ability to create new Cox email accounts. This change does not impact existing Cox email accounts. We will continue to support email service for customers that have email accounts created before August 15, 2019.