• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

    Already a Cox Residential customer?

    Looking for Business service? Go to Cox Business

TRANSFER YOUR COX INTERNET OR TV SERVICES TODAY

Move your Internet or TV services in as little as five minutes


New customers

Setting up your new Cox services is easy. Schedule an install or easily install all on your own.

  1. New Address
  2. Review Plan
  3. Schedule
  4. Move-In
Straight Up Logo

Thank you for being a Straight Up Customer

Unfortunately at this time, we cannot fulfill a request to move your services online. Please call your friendly Cox Representative at (800) 261-8422 to move your services to your new home.  Thank you for your loyalty.

Try it again...

Let's see if we can serve you at your new home.  It's fast, easy and there's no commitment.

New to Cox?  Shop Cox services

Try it again...

Let's see if we can serve you at your new home.  It's fast, easy and there's no commitment.

Your new address matched multiple addresses.  If there is an option below, you may select from the drop down.  Otherwise we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Try it again...

Let's see if we can serve you at your new home.  It's fast, easy and there's no commitment.

Your new address matched over 200 possible addresses.  Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Cox makes it easy to stay connected in 2 easy steps, even if we don't have the pleasure to serve you in the future.

Number 1

Please call your friendly Cox Representative at (855) 815-5764 to disconnect your services.

Number 2

Easily find your new cable provider with the free SmartMover service. Simply click the link below.

Not your address? Enter a different address here.

Please call your friendly Cox Representative at (844) 209-8847 to request a serviceability check.

Checkmark icon

Next, let's review your current plan that you want to move.  You'll have the ability to change it if needed.

Next, let's review your current plan that you want to move.  You'll have the ability to change it if needed.

Next, let's review your current plan that you want to move.  You'll have the ability to change it if needed.

New to Cox? Shop our services here.

Existing customers

Let's see if we can help set you up at your new home.  It's fast, easy and there's no commitment.

New to Cox?  Shop Cox services

Existing customers

Let's see if we can serve you at your new home.  It's fast, easy and there's no commitment.

Your new address matched multiple addresses.  If there is an option below, you may select from the drop down.  Otherwise we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Existing customers

Let's see if we can serve you at your new home.  It's fast, easy and there's no commitment.

Your new address matched over 200 possible addresses.  Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Elderly couple sitting at a table outside with glasses toasting

Leaving for the season?

If you’re headed out of town for an extended period of time you can easily pause your service until your return.

How transferring your Internet or TV service works

It only takes four easy steps to get your move on its way.

Please Wait...

Icon shopping cart in blue green gradient inside white circle

Order

Get help transferring your Internet or TV services from your old home to your new one.

Dolly icon with plus sign in center in white circle

Move

We'll make sure you get all the right equipment and info for your move.

Screwdriver with wifi icon in center in white circle

Install

Install it yourself or a technician will connect your service.

Icon wifi in blue green gradient inside white circle

Enjoy

Kick back, relax and get ready to experience great service at your new place.

make the most of your move

Quick move tips

Moving can be a hassle. That's why you'll maintain access to wifi hotspots and TV service through the Contour App while moving. Here are more ways to help get your move started.

Check availability

With a quick search, we can tell if your new home is in an area we service.

Easy Connect

You’ve got this. Just pick up your equipment and connect everything to begin service. Visit Cox.com/installhelp or call with any questions along the way.

Pro Connect

Not a DIY type? No worries! Bring all your equipment (remote, box, modem, wires/cables, etc.) to your new home and we’ll set everything up at a time that works for you.

Seasonal users

Service for a second home? You can pause for months at a time during off-seasons and pick right back up when you return. Visit Cox.com/seasonal or call with any questions.

Transferring Internet or TV Services FAQs

If you're moving and between addresses, with your Cox Internet service, over 4M hotspots are available to help you stay connected.   Enable your wireless device and search for available networks.  In your list, select "CoxWiFi" or "CableWiFI".  Launch your internet browser and sign in with your Cox User ID and password.  You can find hotspots by looking at the Cox app or by going to our Cox Hotspots map.

Please bring all your existing Cox equipment to your new home. This includes all the wires, cables, boxes, modems, etc. Also, to ensure easy installation, make sure you have any TVs, computers, etc. placed where you want them in your new home. If you are a Quick Connect customer, please leave the equipment that was there when you first moved in.

When you install your services using the Cox Easy Connect installation option, there are no activation or install fees. When the home or services are not eligible for an Easy Connect or you would prefer a technician to install your services, the Pro Connect option has a fee.  Cox Pro Connects are conducted by experienced Field Service Technicians who are committed to reestablishing your service at your new home as quickly as possible.

When transferring your services, you will be able to keep similar services, and in most cases have the ability to modify your services to your liking. Due to variance in pricing across different regions, your price may fluctuate slightly when keeping similar services.

Yes, you or someone who is at least 18 years old must be present when an experienced Field Service Technicians visits to complete a Pro Connect. If you opt for Easy Connect, you will be able to complete the install yourself whenever you'd like.

In most cases, yes. We’ll check to make sure your home is eligible for Easy Connect.  Cox reviews factors like the amount of time since the last date of service, the type of service or equipment you currently have and whether it has been previously available at your new home. The Easy Connect option may not be available. If the house is eligible and you are comfortable, you can install your service. Assistance on how to complete an Easy Connect can be found on Cox.com/installhelp.  If you are unable to complete an Easy Connect and require onsite assistance you may request a Pro Connect Conversion.

Once your current service has been disconnected, you won’t be charged until service is installed and activated at your new home. For uninterrupted service, we’ll do our best to schedule the disconnect of your service on the day of installation at your new home. Please note that Pro Connect installation appointments are filled on a first-come, first-serve basis. So placing your request as early as possible at Cox.com will give us the best opportunity to provide you the most convenient Pro Connect installation times.

If you're looking to disconnect or cancel your Cox service, please contact us for assistance.

Uninstallation is simple! If you are using Easy Connect, we recommend taking a picture of your current equipment and wires so you can reference at your new home. Start by unplugging the power cord(s) and the coaxial cable(s) from the wall. Continue to remove any other plugs that may be connected and store everything in a well-padded box. That’s it!

No problem - we can easily change the move date of your services! Just call us at (844) 300-7313 to change your date.

Depending on what's available at your new address, we will make sure you have the most up to date services and equipment. In the event your existing plan contains outdated services, we'll create a special move plan for you that upgrades the outdated services with new and improved versions, all for around the same price!

If eligible, you will be provided the opportunity to change your services online. Follow the easy process at the top of this page.

In most cases you will be able to keep your phone number. However there are a small portion of customers where their phone number cannot move to a different area. You will be shown the portability of your phone number during the easy online move process.

Looking for more?

Pause icon in blue green gradient

Pause services

Power icon in blue green gradient

Cancel services

Moving van icon in blue green gradient

Essential moving guide

© 1998 - 2024 Cox Communications, Inc.