cox complete care

Get answers to your toughest tech issues

Have our tech support experts on your side 24/7/365. Cox Complete Care goes beyond our standard tech support to offer you top-notch help however and whenever you need it.

Reach out to us anytime, anywhere

Our experts are always there for you with a full-service approach to tech support.

Remote assistance

Whether you’re at home or on the go, help is just a chat or phone call away.

We'll come to you

Our techs will repair damaged wires, replace worn-out outlets and identify bad connections.

Around-the-clock support

Get the answers you need by calling us or chatting with us online 24/7/365.

Testimonials

Cox Complete Care is the main reason that I've been a Cox customer for so long. You're there when I need you.

Peter S.

Service was excellent. So glad your reps are there whenever we need them.

Richard M.

She really took the time to explain to me what she was doing, had a lot of patience and set up my printer scanner!

Susan H.

My experience was the best it could be & I'm grateful for the assistance.

Julie C.

I am very happy that I signed up for Cox Complete Care.

Brian H.

The service was first-class, highly professional and very much appreciated.

George M.

The experience went perfect. He knew how to solve my Apple computer problem and did so quickly. Thanks!!

Roger H.

The rep at Complete Care walked me through connecting my new wireless laser jet printer so now I'm back in business.

Kenneth B.

remote and in-home support

You’re completely covered

Cox Complete Care offers full-service tech support to help you tackle any issues.

Advanced Tech Support

Get answers over the phone 24/7 for your connected devices, including Homelife devices
Malware removal
Software installation and reconfiguration
General troubleshooting and technology education

In-home tech visits

You're covered for the $75 service call charge (some exceptions apply)
We'll repair and replace fittings, splitters and wiring
Techs can identify bad connections, unauthorized outlets and jacks
We'll verify modems, routers and other Cox equipment
Coverage for Homelife service truck rolls

Internet bundles with Cox Complete Care

Enjoy a full internet experience

With days full of video calls, emails, remote learning, and unwinding at the end of the day with your favorite entertainment, our Internet Bundles have you covered. Get the speed you need, Cox Complete Care advanced tech support, and reliable, secure wifi coverage with Panoramic Wifi. Plus, you’ll get extra monthly savings and 24-month price stability.

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What to expect from Cox

Perks of picking your plan

Here are some things you can count on when shopping for Internet plans and bundles.

Shop with confidence

Our 30-day money-back guarantee^† lets you adjust or change your plan with no pressure.

Flexibility and control

Create a personalized package that’s just right for you. After checking out, you’ll be able to make updates to your package whenever your needs change.

Same price online

Whether you order easily online, over the phone or visit one of our stores—you’ll get exactly the same price.

Cox Complete Care FAQs

What does Cox Complete Care include?

Cox Complete Care provides expert support for:

Virus and malware removal
PC cleanup
Troubleshooting
Operating system updates
Software installation and configuration
Network setup, configuration, and security
Connecting devices to your home network
Content backup and retrieval
Smart home appliances
TVs and gaming systems
Smart home hubs
Other wifi-connected devices

You're also protected from costly in-home service calls to repair wiring.

If I have Cox Complete Care, which number should I call for support?

You can call our dedicated support line for all your needs—available 24/7/365.

Can Cox Complete Care techs help set up or troubleshoot my electronics?

Yes. Our techs provide set up assistance, configuration and troubleshooting for a wide range of home electronics including TVs, gaming systems and connected devices such as Amazon Echo and Google Home. They can also help set up smart home hubs (including Homelife Hubs) and provide support for Homelife services and equipment

I may need a technician to make a home visit. Does Cox Complete Care cover the cost of service calls?

Yes, with Cox Complete Care you don’t have to pay the $75 trouble call service charge for Cox Video, Internet and Phone service, including Panoramic Wifi. Some exceptions apply.

Is there a minimum length of time that I have to keep Cox Complete Care?

You may be subject to a one-time $75 usage fee if you cancel Cox Complete Care within the first 90 days of service AND you have had a chargeable service call or an advanced tech support session within those first 90 days of service. If you have not used Cox Complete Care and cancel within the first 90 days of service, there is no usage fee.

Looking for more?

Shop internet plans

Discover easy ways to get the fastest speeds from your Internet package.

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Easy Connect

Set up your services at your own convenience with Easy Connect installation.

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Get fast support

Troubleshoot your services easily with helpful how-to videos and articles.

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Some exceptions apply. Taxes extra. Please refer to Complete Care terms.

^*See 30-Day Money-Back Guarantee terms and conditions.