The following are EXCLUDED from coverage and are not part of the Services: Fees associated with installation, removal, relocation of, or change to, Cox Services.
- Installation or relocation of jacks or outlets.
- Wiring panels (Smart Homes) or complex wiring.
- New wall fishing or wall hole punches.
- Wiring that supports a competitor's service offering, or wire signal interference in internal wiring caused by competitor’s equipment.
- Repair or replacement of Customer-owned equipment (equipment may be covered by a warranty if purchased from Cox) and wire that connects such equipment.
- Truck roll charge for swapping or changing out Cox equipment.
- Maintenance or repair of Category 5 cable unless installed by Cox.
- In-home/onsite computer configuration assistance.
- Wiring repair or replacement due to remodeling of the premises.
- Installation of home entertainment systems & related equipment.
- Wiring damage caused by vandalism, fire, flood, earthquake, Acts of God, gross negligence or willful damage.