Affordable internet program
Frequently asked questions
High-speed internet doesn’t have to be expensive - or confusing. Browse the topics below to find answers and general information about Cox and the Connect2Compete program. You can also search by category below.
General
What is Connect2Compete?
Cox Connect2Compete is our affordable, in home internet product for low-income families with school aged children. We are committed to promoting digital inclusion by providing connectivity, digital literacy training, and low-cost equipment.
You must live in an area where Cox Internet Service is available. To check if your address is eligible for service click here.
Who is eligible for the $9.95 high-speed Internet through Cox Connect2Compete?
Households who meet ALL of the following criteria qualify for the program:
A child in a K-12 School
Participate in one or more of the following government subsidy programs:
Have not subscribed to Cox Connect2Compete Internet service within the last 90 days
Existing customers and households with outstanding debt owed to Cox may be eligible for Connect2Compete.
Households who meet ALL of the following criteria qualify for the program:
A child in a K-12 School
Participate in one or more of the following government subsidy programs:
Have not subscribed to Cox Connect2Compete Internet service within the last 90 days
Existing customers and households with outstanding debt owed to Cox may be eligible for Connect2Compete.
Signing up is easy and fast from your mobile device, apply now.
What documentation do I need to provide to qualify for the offer?
You may be asked to provide proof of your child's school enrollment and Government Assistance Programs in order to qualify for the offer.
Just scan or take a photo of the documents with your cell phone and upload at the end of the application process. See below for a list of acceptable documentation.
1. Proof of School Enrollment (one or more of the following documents):
AND
2. Proof of Enrollment in Government Assistance Programs (one or more of the following documents):
To prevent delays in processing your application, please ensure the combination of the submitted documents show the following information clearly:
Are there other fees or features associated with the Cox Connect2Compete Internet offer?
There are no annual contracts, or installation fees for the program. Families can stay enrolled in the program for as long as they qualify. The Cox Connect2Compete Internet service includes:
How do I apply if I think I’m eligible for the Cox Connect2Compete program?
Eligible families can start the application process by visiting cox.com/c2c.
How fast is the home internet service offered as a part of Cox Connect2Compete?
Cox Connect2Compete provides home internet service with download speeds of at least 100 Mbps and upload speeds of 3 Mbps.
Once approved for Connect2Compete, how long will it take for me to receive Internet?
If you selected Easy Connect, please allow 5-10 days to receive your kit.
Can I disconnect from Connect2Compete at any time?
Yes. Because there is no annual contract, a customer can disconnect their Connect2Compete service at any time without paying early termination fees.
I am not eligible for Connect2Compete but need a home Internet connection. What should I do?
Cox is doing everything we can to help people stay connected during this extraordinary time. It’s vital for all families to stay connected to the Internet – for education, work, and health reasons. That’s why we’re happy to offer you a number of great valued packages to help you access the resources you need to be safe and connected.
Are payment plans available to help catch me up on my past due balance?
Yes, we’re committed to working with customers to ensure they stay connected. For qualified customers payment plans are available to spread past due balances over several months billing.
I'm still having trouble applying for Connect2Compete. Where can I go for help?
Our dedicated agents will be happy to assist you. If you have additional questions about your eligibility or need help completing the online application, call us at 1-844-627-5516.
Families
How do I apply if I think I’m eligible for the Cox Connect2Compete program?
Eligible families can apply online by visiting cox.com/c2c.
Can a family sign up for internet service if they already have other Cox services?
Yes, families are eligible for Connect2Compete if they have Cox video, telephone, or homelife.
What resources are available for parents or caregivers?
Please download our General Awareness Toolkit for additional information and resources available.
Where can my child learn more about the internet and play educational games?
Visit the Digital Academy for educational games, tools for online safety and more.
Educators
Why should our school get involved with the Connect2Compete program?
High-speed Internet access is no longer a luxury good. It has become an essential tool for succeeding in school. Teachers are increasingly incorporating digital tools in the classroom to enhance learning, assigning online homework and using email to communicate with parents and post grades online.
There are many factors that prevent broadband adoption, but price, availability and relevance are among the most common.
The Cox Connect2Compete program helps to address two of the three barriers: price and availability. Relevancy is understanding the value of the Internet to one’s educational and economic opportunities. As trusted members of the community, your school leaders can help families develop an understanding of how Internet service in their homes can benefit their children’s academic success and their families experience in your school.
How can the school provide assistance to help families register online?
Schools can host sign-up events by providing computers and assistance for families to apply online. Families will benefit from facilitated registration through a trusted source, so it’s important for school administration and faculty to be aware of the program and process for application. We also encourage the distribution of Connect2Compete flyers which can be downloaded from our Educational toolkit.
Will supporting the program cost our school any money?
No. Connect2Compete is not a school program. An endorsement or sponsorship is not required, and your school is not responsible for families’ Cox Connect2Compete accounts.
Does a family qualify for the Cox Connect2Compete program if their child receives reduced-price (as opposed to free) lunches through the NSLP?
Yes. Children who receive free or reduced lunch through the National School Lunch program are eligible for the Cox Connect2Compete program.
If our school is a Title One school which offers free school lunch to all students, are there other forms of eligibility for the program?
Enrollment in the Temporary Assistance for Needy Families (TANF) and the Supplemental Nutrition Assistance Program (SNAP), Low Income Home Energy Assistance (LIHEAP), Women, Infants and Children Program (WIC), Head Start and Public Housing programs also can be used as proof of eligibility for Connect2Compete.
What resources are available for educators to help students with computer literacy and safety?
Visit the Digital Academy for educational games, tools for online safety and more.
Communities
Why should we get involved with the Cox Connect2Compete program?
High-speed Internet access is no longer a luxury good. It has become an essential tool for success. Teachers are increasingly incorporating digital tools in the classroom to enhance learning, assigning online homework and using email to communicate with parents and post grades online. Additionally, job recruiters are also beginning to exclusively utilize online job boards in order to find employees.
There are many factors that prevent broadband adoption, but price, availability and relevance are among the most common.
The Cox Connect2Compete program helps to address two of the three barriers: price and availability. Relevancy is understanding the value of the Internet to one’s educational and economic opportunities. As trusted members of the community, you can help families develop an understanding of how Internet service in their homes can benefit their children’s academic success and their families’ ability to contribute to your community.
How can we provide assistance to help families register online?
Community organizations can host sign-up events by providing computers and assistance for families to apply online. Families will benefit from facilitated registration through a trusted source, so it’s important for all of your organization’s members to be aware of the program and process for application. Visit our Digital Toolkit to download easy-to-use flyer templates and more.
Will supporting the program cost any money?
No. An endorsement or sponsorship is not required, and you are not responsible for the families’ Cox Connect2Compete accounts.
What resources are available for community members to help students?
Visit our Digital Toolkit to download easy-to-use flyer templates to spread the word about Connect2Compete or go to the Digital Academy for educational games, tools for online safety and more.
Have additional questions?
Please feel free to give us a call at 1-844-209-8853 and we'll be happy to help.