Cox Homelife

Our Homelife smart home service is controlled through the Cox Panoramic Wifi app, which is necessary to view the HD camera or Video Doorbell and manage settings. You can download the Panoramic Wifi app free from your Apple or Google Play app store.

The Cox Homelife app makes it easy to control your Homelife Security and Automation devices and service whether you’re at home or away. You can set your alarm system, view camera feeds and control connected devices from virtually anywhere. You can download the Homelife app free from your Apple or Google Play app store.

Homelife Security customers can also use their Homelife touchscreen control panel to set their alarm system, communicate with emergency response teams, view video feeds, and monitor and control their connected devices.

Panoramic Wifi is required to view and manage Video Doorbell.  The video doorbell will not be visible in the Homelife app, only the Panoramic Wifi app.

The Cox Homelife smart home service is self-monitored. Cox Homelife smart home is not professionally-monitored but gives customers the opportunity to keep an eye on their home.

Cox Homelife Security offers 24/7 professionally monitored services for intrusion, smoke/fire and related system components from award-winning UL-listed CSAA Five Diamond certified monitoring center. 

Cox Homelife Automation is not a monitored home security system and includes home automation services only.

Our Homelife smart home service works with our HD cameras and Video Doorbell, which must be purchased separately. We’ve also partnered with select brands so you can also control popular smart home devices you may already own. View our full list of devices here.

Cox Homelife Security offers a variety of smart devices that can be added to your Homelife Security system including HD cameras, Smart Door Locks, Smart LED Light Bulbs, Smart Plugs and more. Most Homelife Security devices can be easily and conveniently controlled from the Homelife app, no matter where you are. 

You can purchase up to six cameras for our Homelife services.

Please note: Cox Homelife Security and Cox Homelife Automation equipment is not compatible with our new Homelife smart home service.

We want to help you to get the equipment that you need so we offer the option to pay in full for your equipment during checkout or to divide the charges into four easy payments. If you ever need to add equipment later, just reach out to us and we’ll help.

Please note: The four payment plan available to customers with qualifying credit.

Cox Homelife cameras allow you to monitor your home anytime, from almost anywhere. Our Homelife cameras can be used indoors or outdoors and provide motion alerts. The cameras can also be viewed on your TV using the Voice Remote with your Contour TV or Contour Stream Player service. Up to 6 cameras can be purchased for our Homelife services (each video doorbell counts as 1 camera).

Continuous Video Recording (CVR) lets you record motion detection 24 hours a day and check recorded video footage from up to 10 days ago. CVR is included with Homelife smart home service, and available for an additional charge with Homelife Security (recommended to watch recordings from the video doorbell). CVR can be enabled on up to 4 cameras total.

Yes, you can talk and listen through both the HD camera and Video Doorbell available with our Cox Homelife smart home service. The Homelife Security camera does not have two-way audio.

Yes, the Video Doorbell requires existing wiring with 16 -24 volts and cannot operate without power supplied by the doorbell wiring. The Video Doorbell will not work if the power is out, if internet is down or if the connection to wifi is lost.

Yes, the Homelife app can be used by anyone in the home who has been given your Homelife username and password. There is no limit to the number of mobile devices or tablets you can use to monitor and control your Homelife Security system.

Your bill will reflect four kinds of charges: the base price, any additional monthly services you’ve chosen, equipment charges and local taxes/fees.

Panoramic Wifi is required for our Homelife smart home service, and is also required to add the Video Doorbell. The video doorbell will not be visible in the Homelife app, only the Panoramic Wifi app.

For Homelife smart home service, you may cancel services at any time with no penalty.

If you cancel your Homelife Security services during your term agreement, in some cases, you’ll be charged an early termination fee (ETF). The ETF is determined by how many remaining months there are on your term agreement. However, if you move during your term agreement period and Cox services are not available at your new address, you won’t be required to pay an ETF.