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Cox Homelife
A smarter way to keep an eye on your home
Cox Homelife is our smart home system that helps you stay connected to what’s happening around the house. You can keep an eye on pets and deliveries while on the go, see who’s at the door and control it all from your smartphone.
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Cox Homelife packages
Homelife is powered by Cox Internet and Panoramic Wifi. Once you choose the plan that’s right for your household, you’ll be ready to begin setting up your smart home system.
Let's update your services together
There's only one step to update your services - chat with us. A dedicated team member will help add services or update your plan to create a new package that has everything you need. Be sure to have your Cox PIN and SSN on hand so we can verify your account.
Live chat available: Monday - Friday, 8 am - 8 pm ET and Saturday, 9am - 6 pm ET
Let's update your services together
There's only one step to update your services - chat with us. A dedicated team member will help add services or update your plan to create a new package that has everything you need. Be sure to have your Cox PIN and SSN on hand so we can verify your account.
Live chat available: Monday - Friday, 9 am - 9 pm ET and Saturday - Sunday, 11am - 8 pm ET
Homelife availability
We're sorry, Cox Homelife is not available at your address. Shop special offers and save on other popular Cox services.
Additional Homelife smart devices
Give your smart home a boost
Make your day-to-day easier by adding equipment like smart plugs, locks, motion sensors and more. Plus, you’ll have the option to add extra services to your package.
Homelife features & benefits
See everything Homelife has to offer
Tap into a host of ways to monitor and stay connected to your household—from wherever you might be.
Build your smart home around your needs
From pets to packages and more, you’ll be able to customize your set-up to know exactly what’s happening in and around your home.
Never miss a second
With Continuous Video Recording, Homelife can capture and replay every moment on up to four cameras. Plus, you can connect up to six cameras total and monitor exactly what you need—indoors and outdoors.
A stronger connection across your home
Devices like Contour TV or the Contour Stream Player also let you use voice commands to manage your devices. Just tell your Contour Voice Remote something like "Show me the front door,” and you’ll see your Homelife camera right on your TV. See more commands
Set it and forget it
Set Rules for your smart devices, like turning on the lights when the front door opens after dark or dropping the temperature at bedtime.
Home is in your hands
Keep an eye on home with app alerts and a live video feed, all from the palm of your hand.
Smart home equipment
Homelife smart home equipment
When it comes to using your Homelife system, you have a few easy-to-use options - including the Homelife app, the Contour Voice Remote and the Panoramic Wifi app (required for our Video Doorbell).
When it comes to using your Homelife system, you have a few easy-to-use options - including the Homelife app, the Contour Voice Remote and the Panoramic Wifi app (required for our Video Doorbell).
Our Homelife service brings together the power of Panoramic Wifi with our dynamic HD Cameras. Plus, we’ve partnered with select brands so you can also control popular smart home devices you may already own. View our full list of devices
Exclusively powered by Panoramic Wifi
Homelife smart home is only available to customers with Panoramic Wifi—our safe and secure option for wall-to-wall internet coverage. Our Gateway combines a modem and router for maximum performance, so you’ll be ready to get the most out of your smart home. Learn more about Panoramic Wifi
Get the full picture
The HD Camera will be the eyes and ears of your smart home. With a wide field of view, two-way audio and Continuous Video Recording, you can see more of your home, whenever you need to. Plus, we’ve made getting started simple with our DIY installation option, EasyConnect.
Cox Homelife video doorbell
See who's at the door
The Homelife Video Doorbell lets you keep an eye on your home, even if you’re not there. Speak and listen to visitors at the front door through the Panoramic Wifi app. 24-hour continuous video recording and motion-based clips are easily accessible, all from the palm of your hand.
Cox Homelife FAQs
Your questions answered
How do you control Cox Homelife features?
Our Homelife smart home service is controlled through the Cox Panoramic Wifi app, which is necessary to view the HD camera or Video Doorbell and manage settings. You can download the Panoramic Wifi app free from your Apple or Google Play app store.
The Cox Homelife app makes it easy to control your Homelife Security and Automation devices and service whether you’re at home or away. You can set your alarm system, view camera feeds and control connected devices from virtually anywhere. You can download the Homelife app free from your Apple or Google Play app store.
Homelife Security customers can also use their Homelife touchscreen control panel to set their alarm system, communicate with emergency response teams, view video feeds, and monitor and control their connected devices.
Panoramic Wifi is required to view and manage Video Doorbell. The video doorbell will not be visible in the Homelife app, only the Panoramic Wifi app.
What are the monitoring options of Cox Homelife?
The Cox Homelife smart home service is self-monitored. Cox Homelife smart home is not professionally-monitored but gives customers the opportunity to keep an eye on their home.
Cox Homelife Security offers 24/7 professionally monitored services for intrusion, smoke/fire and related system components from award-winning UL-listed CSAA Five Diamond certified monitoring center.
Cox Homelife Automation is not a monitored home security system and includes home automation services only.
What smart home devices and equipment are available with Cox Homelife?
Our Homelife smart home service works with our HD cameras and Video Doorbell, which must be purchased separately. We’ve also partnered with select brands so you can also control popular smart home devices you may already own. View our full list of devices here.
Cox Homelife Security offers a variety of smart devices that can be added to your Homelife Security system including HD cameras, Smart Door Locks, Smart LED Light Bulbs, Smart Plugs and more. Most Homelife Security devices can be easily and conveniently controlled from the Homelife app, no matter where you are.
You can purchase up to six cameras for our Homelife services.
Please note: Cox Homelife Security and Cox Homelife Automation equipment is not compatible with our new Homelife smart home service.
We want to help you to get the equipment that you need so we offer the option to pay in full for your equipment during checkout or to divide the charges into four easy payments. If you ever need to add equipment later, just reach out to us and we’ll help.
Please note: The four payment plan available to customers with qualifying credit.
How do the Cox Homelife camera features work and do they record video?
Cox Homelife cameras allow you to monitor your home anytime, from almost anywhere. Our Homelife cameras can be used indoors or outdoors and provide motion alerts. The cameras can also be viewed on your TV using the Voice Remote with your Contour TV or Contour Stream Player service. Up to 6 cameras can be purchased for our Homelife services (each video doorbell counts as 1 camera).
Continuous Video Recording (CVR) lets you record motion detection 24 hours a day and check recorded video footage from up to 10 days ago. CVR is included with Homelife smart home service, and available for an additional charge with Homelife Security (recommended to watch recordings from the video doorbell). CVR can be enabled on up to 4 cameras total.
Does the HD camera or Video Doorbell have two-way audio?
Yes, you can talk and listen through both the HD camera and Video Doorbell available with our Cox Homelife smart home service. The Homelife Security camera does not have two-way audio.
Does the Homelife Video Doorbell require existing doorbell wiring?
Yes, the Video Doorbell requires existing wiring with 16 -24 volts and cannot operate without power supplied by the doorbell wiring. The Video Doorbell will not work if the power is out, if internet is down or if the connection to wifi is lost.
Can I give Homelife Security app access to everyone in the home?
Yes, the Homelife app can be used by anyone in the home who has been given your Homelife username and password. There is no limit to the number of mobile devices or tablets you can use to monitor and control your Homelife Security system.
What will be the final amount on my monthly Homelife bill?
Your bill will reflect four kinds of charges: the base price, any additional monthly services you’ve chosen, equipment charges and local taxes/fees.
Do I need to subscribe to Cox Panoramic Wifi to have Cox Homelife?
Panoramic Wifi is required for our Homelife smart home service, and is also required to add the Video Doorbell. The video doorbell will not be visible in the Homelife app, only the Panoramic Wifi app.
What if I want to cancel my Homelife services early?
For Homelife smart home service, you may cancel services at any time with no penalty.
If you cancel your Homelife Security services during your term agreement, in some cases, you’ll be charged an early termination fee (ETF). The ETF is determined by how many remaining months there are on your term agreement. However, if you move during your term agreement period and Cox services are not available at your new address, you won’t be required to pay an ETF.
Cox Homelife FAQs
Your questions answered
How do you control Cox Homelife features?
Our Homelife smart home service is controlled through the Cox Panoramic Wifi app, which is necessary to view the HD camera or Video Doorbell and manage settings. You can download the Panoramic Wifi app free from your Apple or Google Play app store.
What are the monitoring options of Cox Homelife?
The Cox Homelife smart home service is self-monitored. Cox Homelife smart home is not professionally-monitored but gives customers the opportunity to keep an eye on their home.
What kind of smart home devices are available with Cox Homelife?
Our Homelife smart home service works with our HD cameras and Video Doorbell, which must be purchased separately. We’ve also partnered with select brands so you can also control popular smart home devices you may already own. View our full list of devices here.
How do the Cox Homelife camera features work and do they record video?
Cox Homelife cameras allow you to monitor your home anytime, from almost anywhere. Our Homelife cameras can be used indoors or outdoors and provide motion alerts. The cameras can also be viewed on your TV using the Voice Remote with your Contour TV or Contour Stream Player service. Up to 6 cameras can be purchased for our Homelife service (each video doorbell counts as 1 camera).
Continuous Video Recording (CVR) lets you record motion detection 24 hours a day and check recorded video footage from up to 10 days ago. CVR is included with Homelife smart home service. CVR can be enabled on up to 4 cameras total.
Does the have two-way audio?
Yes, you can talk and listen through both the HD camera and Video Doorbell available with our Cox Homelife smart home service.
Does the Homelife Video Doorbell require existing doorbell wiring?
Yes, the Video Doorbell requires existing wiring with 16 -24 volts and cannot operate without power supplied by the doorbell wiring. The Video Doorbell will not work if the power is out, if internet is down or if the connection to wifi is lost.
Does Cox Homelife service require professional installation?
EasyConnect self-installation is available and recommended for our Cox Homelife smart home system. We'll guide you through the installation in the Panoramic Wifi app. Professional installation is also available if needed, for an additional charge.
What will be the final amount on my monthly Homelife bill?
Your bill will reflect four kinds of charges: the base price, any additional monthly services you’ve chosen, equipment charges and local taxes/fees.
Am I eligible for Cox Homelife services?
Homelife is available to residential customers in select Cox services areas. To use Homelife, you’ll also need a high-speed Internet connection which isn’t included with your Homelife plan.
Do I need to subscribe to Cox Panoramic Wifi to have Cox Homelife?
Panoramic Wifi is required for our Homelife smart home service.
What if I need additional equipment?
Homelife smart home service does not include equipment. You must purchase cameras from Cox to use the service. We’ve also partnered with select brands so you can also control popular smart home devices you may already own. View our full list of devices here.
We want to help you to get the equipment that you need so we offer the option to pay in full for your equipment during checkout or to divide the charges into four easy payments. If you ever need to add equipment later, just reach out to us and we’ll help.
Please note: the four payment plan available to customers with qualifying credit.
What if I want to cancel my Homelife services early?
For Homelife smart home service, you may cancel services at any time with no penalty.
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A note about pricing
Prices exclude taxes, surcharges, usage-based charges, certain equipment, and other fees or charges, which are subject to change. If your package includes internet, promotional period runs from first installation of Internet service, even if you change speeds. After promotional periods, regular rates apply. Pricing, packages, and policies are subject to change. Other restrictions may apply. "No annual contract" means no minimum term period requirement and no early termination fees. A credit check and/or deposit may be required. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Not all services available everywhere.
About Homelife Security equipment
Homelife Security Equipment Starter Kit (2 window/door sensors, 1 motion sensor, and 1 HD camera) and Touchscreen equipment rental included with 2-year term agreement and qualifying credit. Early termination fees apply with 2-year term agreement. Touchscreen remains property of Cox and must be returned to Cox upon terminations of service to avoid additional charges. Standard install fee ($100.00) applies for most installations, rate may vary for nonstandard installs. Local ordinances may require an alarm user permit or external lock box. Las Vegas customers will incur an additional monthly verified response fee (currently $4.00/mo.). Advertised rate includes monthly recurring service charges but excludes installation, additional equipment, taxes, trip charges and other fees. Subject to credit approval. A high-speed Internet connection is required. Homelife Security services subject to Homelife Security Service Agreement.
About Homelife smart home features
Cox Homelife smart home service plan requires Panoramic Wifi and compatible equipment purchase. Includes continuous video recording on up to four cameras. Homelife Automation and Homelife Security equipment not compatible. Includes EasyConnect self-install: https://www.cox.com/residential/learn/easy-connect.html; additional fee may apply for technician visit after failed self-installation. Advertised rate includes monthly recurring service charges but excludes professional installation, equipment, taxes, trip charges and other fees. May be subject to credit approval.
About Homelife smart home features
Cox Homelife smart home service plan requires Panoramic Wifi and compatible equipment purchase. Includes continuous video recording on up to four cameras. Includes EasyConnect self-install: https://www.cox.com/residential/learn/easy-connect.html; additional fee may apply for technician visit after failed self-installation. Advertised rate includes monthly recurring service charges but excludes professional installation, equipment, taxes, trip charges and other fees. May be subject to credit approval.
Alarm licenses
Cox Homelife Service provided by Cox Advanced Services: Arizona, LLC – Alarm Lic. #18141-0 & ROC Lic. #310876; Arkansas, LLC – Lic. #E 2014 0026 & #CMPY.0002278; California, LLC – Alarm Lic. #7196 & Contractor’s Lic. #992992; Connecticut, LLC – N/A; Florida, LLC – Lic. #EF20001232; Georgia, LLC – License: Bryan David Melancon #LVU406595; Idaho, LLC – Lic. #024933; Iowa, LLC – Lic. #C121646 & #AC268; Louisiana, LLC – Lic. #F 2006; Nebraska, LLC – Lic. #26512; Nevada, LLC dba Cox Homelife – Lic. #78331; Ohio, LLC – Lic. #53-18-1671; Oklahoma, LLC – Lic. #2002; Rhode Island, LLC – Lic. #9314; Kansas, LLC – Topeka Lic. #109 & Wichita Lic. #2015-36492; Virginia, LLC – DCJS Lic. #11-7776 & DPOR Lic. # 2705164725
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