Cox Mobile protection plan

Cox Mobile customers only at the time of device purchase or upgrade.
There are some devices that are not eligible for Cox Mobile Protection Plan, including:
 

• Devices not purchased or issued from Cox
• Vehicle Monitoring
• Wifi only devices

At the time of device purchase or upgrade online, in-store, or by phone, you may add protection during checkout.

At this time Cox Mobile customers may enroll only at time of device purchase. There are some devices that are not eligible for Cox Mobile Protection Plan, including:

• Devices not purchased or issued from Cox
  
• Vehicle Monitoring
  
• Wifi only devices
  

For your convenience, the Cox Mobile Protection Plan monthly charge, plus any applicable taxes, will appear on your Cox Mobile bill.

Yes. You may cancel your Cox Mobile Protection Plan at any time by calling 800.234.3993 or by logging into your Cox online account and receive a prorated refund of your unearned monthly charge.

Cox Mobile Protection Plan covers your device in the event of:

• Loss
• Theft
• Damage
• Accidental damage from handling (drops, spills, and cracked screens)
• Mechanical/electrical failure after manufacturer's warranty expires

Depending on your claim, the following may be covered:

• Phone: Includes the device (if eligible) and, if part of a covered claim, standard battery (if removable), standard battery charger, and SIM card.

No, cracked screen repair is available for eligible devices.  To determine if your device is eligible, visit phoneclaim.com/Coxmobile.

You will be able to file an unlimited number of claims for device malfunctions related to your battery after the manufacturer’s warranty expires and after completion of diagnostic testing. Battery replacement claims do not count toward the Plan’s claim limits. Battery replacement is for eligible devices and subject to technician and parts availability.

If your device is eligible for battery replacement, once your claim is approved, the claims expert will inform you of the options available. Options may include taking your device to a local repair location or having a technician come to you. Repair options are all subject to parts, location and technician availability.

Check out device setup guides, run performance checkups, or back up your photos in the easy-to-use portal at cox.my.asurion.com. Sign in or create a new account to get started.

Indirect or consequential loss and loss caused by intentional acts, obsolescence, cosmetic damage, faulty repair, unauthorized repair or replacement, discharge, dispersal or abuse, failure to follow the manufacturer’s instructions, manufacturer recall, mechanical or electrical failure, accidental damage from handling, damage to batteries (unless otherwise covered as part of an Included Accessory when part of a Loss to other Covered Property), malware, nuclear reaction, war, seizure, nonstandard software, and failure to reasonably protect the device from further loss are excluded. Complete exclusions and limitations can be found in the Cox Mobile Protection Plan Terms and Conditions.

While new devices generally come with a manufacturer’s warranty, that warranty may only cover some issues (like mechanical and electrical breakdown) for a limited time period (typically 12 months). Asurion can help connect you with the manufacturer if the warranty covers the breakdown. Cox Mobile Protection Plan provides benefits above and beyond the manufacturer’s warranty for a monthly charge, plus any applicable taxes.

Cox Mobile Protection Plan is a combination of insurance, service contract, and technical support.  The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent license #0B35141; in Iowa, Agent #1001000131) is the Agent and provides claims servicing under this program.  The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates.  The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC.